Do not use this company! Beware! If I could give 0 stars, I would.
We noticed a musty smell coming from our gas fireplace. It is really bad on hot summer days. We googled and found this company. They were closer to home, (supporting local business especially during Covid) good reviews & are chimney professionals!
We had a consultation on June 10, 2020. The technician comes out and says we have an old gas fireplace from the 1970’s and we need a new one installed and that will take care of the odor issue. So we paid $1500.00 that day and I’m told I will be contacted within the week to get a scheduled date for installation. We also have to pay someone to come out and take off the chaise on the roof and cover with metal(we have a metal roof) apart from this because they don’t do that. Understandable.
Out of the blue 2-3 weeks later and after we have the chaise torn down and metal sealed by someone we contracted, Bubba shows up at our house (we both were working from home), takes pictures and speaks with us for an hour or two. We talk about him finishing the job, putting in the brick once the installation is complete and making it “old time-y” looking. He takes pictures,etc. Our house was built in the 20’s. He says someone should call soon to do the installation. After another week passes by, I call and Gabby says she has been out for several weeks and she will find out when they are coming. I also tell her I need an estimate from Bubba on the finishing part. He was supposed to call us with an estimate but never did.
Finally on July 21, the installer calls and they show up and take out the old and install the new. As we stand in the living room, the installer asks if I want to keep the current mantle that is there and I said no because we had ordered a new one from them and before I could get that out of my mouth, the other installer literally kicked one of the mantle legs and starts ripping stuff apart. I was a little taken back but it’s getting done. Once they get done, We ask when Bubba will be coming to finish it and we still need the estimate to know how much it will cost so they call him. He tells them it will be $500.00 and that he has to match the brick that is on the hearth and he should be able to come the next week. After weeks of calling numerous times, speaking with Gabby and getting told the brick guy hasn’t responded and she will call us back, we have given up. It is now September and $3000.00+ later, we are worse off than we started. We have a hideous unfinished fireplace in our front living room with plywood surrounding it and still the same musty smell coming from it that we called them about initially. I would never use this company again. If I could post pictures I would. Very unprofessional, did not finish the job properly, very poor communication and most important did not fix the issue. We now are having to find another chimney repair company to come out and give us another estimate on the odor issue and find someone to come finish our fireplace.read more
18:50 01 Jun 20
Great place to work and great people to work with
22:33 27 Jan 20
I hired Chimney Pro to inspect/clean 4 of my fireplaces. Dustin was very professional and explained my options after inspecting each one and told me honestly if it needed cleaning or not. He went above and beyond to make sure my new gas logs were set correctly. The cleaning process was very easy and did not make a mess in my white living room, thankfully!read more
22:53 03 Dec 19
We were seriously blown away by the level of kindness and customer service we experienced today at Chimney Pro! Our vent free insert was not functioning properly so we went in to see what our options were. They did not try to up sell us or sell us something we do not need. The team joined in to try and solve our problem and to enthusiastically show us what options we could consider. In the description on the company's website we read, "Chimney Pro is based on principles of honesty, integrity, and dependability." I will attest to the truthfulness of this statement; we are happy to have found chimney professionals we can trust for all of our chimney and wood burning stove needs both now and in the future! We have fire again!read more
00:34 29 Oct 19
Amber and the team at Chimney Pro did a great job for us. For several years we had wanted to install a gas fireplace insert in our home. They visited our home and provided us several options to consider. The team worked with us before, during and after the sale to provide the perfect system for our home. We are very pleased with the way it looks and feel confident it will meet our expectations going forward. However, we were most impressed with the Chimney Pro team and how they are focused on customer service! My wife and I would highly recommend Chimney Pro!read more
18:50 02 Oct 19
The staff there is very well versed in everything fireplace. Will definitely be taking my business there.
Steven William Leak
07:33 01 Jan 19
Anything you need relating to chumneys
23:21 07 Dec 18
Couldn't ask for a more professional company with exceptional service and I would definitely recommend them for any of the services they provide
17:42 12 Nov 18
Great place with friendly staff
19:03 02 May 18
We used Chimney Pro for an issue with our fireplace. Very professional, on time, informative, and easy to work with! Mark Garner was very thorough and helpful!read more
15:54 09 Mar 18
The nicest, most helpful professional staff ever! They came to my home, gave me a quote, started on time and finished, cleaned up and made sure that I was satisfied with their work before they left. I would highly recommend themread more
00:48 18 Jan 18
Had gas logs installed by Chimney Pro and they done an outstanding job. Very professional from start to finish. I highly recommend them.
17:06 15 Jan 18
Great place to work. Dustin and Amber are the best bosses ever!
00:18 07 Dec 17
It was a pleasure dealing with the folks at Chimney Pro. They did an excellent job of explaining everything and took care of us with great professionalism.read more
23:18 14 Nov 17
Chimney Pro installled a double sided direct vent fireplace in my home, they were very professional and accommodating, Dustin and Dewayne were great to work with.read more
15:22 13 Oct 17
Great group of people, the staff in the office are very nice and understanding. My Technician was Scott and he is very professional and did a great job evaluating my problems. I was offered a selection of options and did not feel any pressure in buying. Highly recommend this company!read more