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4.9

Chimney Pro

4.9

Judy Mitchell

18:39 07 Nov 24

We needed new gas logs installed in our recently built new home. Our technician was very informative, very polite and took the time to inform us of not only the safety, maintenance and care but took the time to answer all of our questions. We were very pleased!read more

David Allgood

19:55 28 Jun 24

Outstanding service and maintenance - the best stove and amazing installers - took the extra time to maximize functionality and aesthetics of unit without compromising safety. The new synthetic mantle looks more "real" than the real log we had to replace - amazing! Thank you Chimney Pro!read more

Beth Haney Bennett

13:39 23 May 24

Most professional Company I have worked with in a very long time. Their WORD is their bond. They do what they say they will do. Dependable, straight forward and courteous. They even have a smile on their face, like they really enjoy what they do. Their work is not a chore to them. Thank you for reminding me that courtesy and kindness as well as professionalism is still a trademark in this world today.read more

Darlene Higdon

14:04 06 May 24

Gabby is absolutely amazing! She is very patient, knowledgeable and helpful! Glad I found this team to help me with picking out the right fireplace for our needs!read more

Larry Johnson

17:35 08 Feb 24

Great people to do business with. Amber was able to order the stove we wanted. Kyle and Josh did a professional and neat job of installation. We are very happy. Thank you.read more

Doug Warren

22:12 26 Jan 24

Guys came out for a yearly service on our Regency gas stove. It had started producing lots of soot. They did a great job, very thorough. Stove works great again. Excellent cleanup.read more

Michael Chambers

18:27 24 Jan 24

From my initial call to schedule the service, to when the techs Tyler and Josh came out to sweep the chimney, it was a very positive experience. They were professional, knowledgeable, and courteous. I highly recommend Chimney Pro.read more

Wilma Satterfield

01:36 16 Jan 24

Romans 12:11 You won't find a better company. They serviced my gas heater. Caleb was very knowledgeable and professional. My heater is ready for the upcoming cold weather. Thank you Chimney Pro.read more

Jeff Haller

17:09 21 Nov 23

Just want to say, you will not find a nicer group of folks. I would definitely recommend Chimney pro to anyone. Our experience was exceptional.

Linda Pelkey

19:46 20 Nov 23

We have had our fireplace for 7 years and have had excellent service from it. Today I had to call for help with the remote. Amber was very professional and courteous and helped me over the phone. I highly recommend this company!!! Great service and products!!read more

Lisa Mckay

13:55 11 Nov 23

Caleb was very knowledgeable and has our fireplace working like a dream. He arrived exactly as scheduled and was extremely professional. Highly recommend! .read more

Kim R

21:56 20 Oct 23

Chimney Pro was great—kind, knowledgeable, interested in educating us so we could make the best choice. I am very happy to have them advise me on all chimney related matters!read more

T Ma

20:24 08 Sep 23

I'm so glad that I went with Chimney Pro for my needs. Our chimney needed repair and the old wood burning insert removed. We are very pleased with the work! Tyler, Kyle, Hunter, and Caleb were very professional and made sure I was happy with everything. It really helped us out! Thank you! Dave and Theresaread more

Jennifer Rainey

16:18 29 Aug 23

The guys at Chimney Pro did an excellent job with rebuilding and recoating the inside of our 40 year old fireplace that had been getting water damage. Kyle and Hunter were very knowledgeable and kept us informed during the entire process. I would definitely recommend Chimney Pro for all of your fireplace needs.read more

Eileen Haynes

21:42 11 Aug 23

We chose a gas fireplace with Amber’s expert advice- everything was timely and the installation went very smoothly- Thank you Dustin and Amber for a job well done!!read more

Tommy McGuire

03:52 03 Aug 23

Recently replaced our fireplace insert with one that actually fits, along with some seriously needed upgrades to the ancient 1950s chimney. Kyle and Seth took two days to do the install, the first washing and building a concrete chimney cap and the second installing the new insert. Which took a lot more work than anyone was expecting. But Kyle and Seth did a great job. Looking forward to using it this winter.read more

Cody McCoy

18:21 18 Jul 23

Brandy was extremely helpful in taking care of me and my clients. She was an awesome communicator and went above and beyond to make sure we had everything we needed and that all of our questions were answered.read more

Eric Carr

17:07 11 May 23

Brandi was really great at navigating me through all the information and options, and then setting up the service call. Thanks!

kerry blalock

13:37 21 Apr 23

These folks are very professional and pleasant to deal with. If they don't know an answer to something they will find it out. Very helpful and did a great job of installation. I would us them again and highly recommend them for and fireplace needs.read more

Brian Sailors

21:33 12 Jan 23

Had issues with my gas fireplace, and they sent caleb out to take a look at it. He is very honest and up front, customer oriented, and made miracles happen to get my fireplace working for me better than it ever has and has definitely earned a repeat customer out of me.read more

Lorianne Lopez

12:43 11 Nov 22

I was in the market for a Vermont Casting Bordeaux red wood stove. I called Chimney Pro to see if they carried the brand as I didnt see it on their website. I was pleasantly surprised to find out they did. Everyone at Chimney Pro was professional from sales to service. The house I bought did not have a wood stove or fireplace so I had to have it built from the ground up. Chimney pro was able to provide installation for the stone wall & hearth flooring, chimney as well as the wood stove and piping. There were alot of options to choose from when it came to what color stones I wanted for the wall/ hearth. I also was able to pick a color for the pipe. I do plan on having the black ceiling support painted the same color as the pipe to have a continuous color flow from the pipe to ceiling.read more

Rodney Davis

23:57 02 Nov 22

Met Amber & Dustin at the county fair in September and pretty soon after went to the showroom. We picked out the gas insert and began planning installation. Amber made stone recommendations and Dustin came out and made recommendations on how to install. A few weeks later, the guys called to tell me everything was a go and installation began last Thursday (10-27). The stone mason was delayed by a day, but finished up today. We were waiting for a part to convert to LP. It arrived just before closing and they sent someone to install it immediately. Great results, great service, great people and very professional. Very good to work with and very friendly. They are the best. Highly recommend.read more

Ben Line

23:54 27 Oct 22

I recently relocated to Scottsboro AL from South FL. So my chimney knowledge (or need for one) was zero. We had no idea how to even turn it on lol. Caleb from Chimney pros came and promptly diagnosed any issues, and gave the "new guy" treatment on how to properly use the fireplace. We are so pleased to have it up and running, thanks Caleb.read more

Karon Ponder

21:23 26 Oct 22

The guys (Tyler & Josh.. I hope I remembered their names right!) called ahead to tell us exactly when to expect them, arrived on time, found the problem & fixed the problem right away! Didn’t leave a speck of dust inside my house! Couldn’t be happier! In fact, we’re now customers for life!read more

Jimmy Wilbanks

18:49 26 Sep 22

Service was prompt and technician was courteous. Can depend on Chimney Pro

Mike Collier

21:44 06 Sep 22

They were here when they promised and worked hard all day. I would recommend them to anyone.

Suzanne Caldwell

12:00 03 Sep 22

They were very knowledgeable and wonderful to work with. Gabby was very pleasant and accommodating! Love this company!

Martin Parmer

21:57 22 Aug 22

Great job as usual. You can depend on this company to treat you right.

Tricia Ponder

00:47 25 Jul 22

Chimney Pro representative was very knowledgeable. He explained in detail, all the steps required to repair our chimney. We will be glad to recommend this company.read more

Melanie Roblee

16:36 04 May 22

Excellent and extremely professional, Chimney Pro is the only place I will ever use. Scheduling with Brandy was a wonderful experience. Thank You Chimney Pro for your amazing service to our community!read more

Brandi Bartlett

20:00 03 Feb 22

Chimney Pro completed Water Leak repairs to my chimney. Very professional, friendly and efficient! Highly recommend!

Stacy Phillips

00:22 03 Sep 20

Do not use this company! Beware! If I could give 0 stars, I would. We noticed a musty smell coming from our gas fireplace. It is really bad on hot summer days. We googled and found this company. They were closer to home, (supporting local business especially during Covid) good reviews & are chimney professionals! We had a consultation on June 10, 2020. The technician comes out and says we have an old gas fireplace from the 1970’s and we need a new one installed and that will take care of the odor issue. So we paid $1500.00 that day and I’m told I will be contacted within the week to get a scheduled date for installation. We also have to pay someone to come out and take off the chaise on the roof and cover with metal(we have a metal roof) apart from this because they don’t do that. Understandable. Out of the blue 2-3 weeks later and after we have the chaise torn down and metal sealed by someone we contracted, Bubba shows up at our house (we both were working from home), takes pictures and speaks with us for an hour or two. We talk about him finishing the job, putting in the brick once the installation is complete and making it “old time-y” looking. He takes pictures,etc. Our house was built in the 20’s. He says someone should call soon to do the installation. After another week passes by, I call and Gabby says she has been out for several weeks and she will find out when they are coming. I also tell her I need an estimate from Bubba on the finishing part. He was supposed to call us with an estimate but never did. Finally on July 21, the installer calls and they show up and take out the old and install the new. As we stand in the living room, the installer asks if I want to keep the current mantle that is there and I said no because we had ordered a new one from them and before I could get that out of my mouth, the other installer literally kicked one of the mantle legs and starts ripping stuff apart. I was a little taken back but it’s getting done. Once they get done, We ask when Bubba will be coming to finish it and we still need the estimate to know how much it will cost so they call him. He tells them it will be $500.00 and that he has to match the brick that is on the hearth and he should be able to come the next week. After weeks of calling numerous times, speaking with Gabby and getting told the brick guy hasn’t responded and she will call us back, we have given up. It is now September and $3000.00+ later, we are worse off than we started. We have a hideous unfinished fireplace in our front living room with plywood surrounding it and still the same musty smell coming from it that we called them about initially. I would never use this company again. If I could post pictures I would. Very unprofessional, did not finish the job properly, very poor communication and most important did not fix the issue. We now are having to find another chimney repair company to come out and give us another estimate on the odor issue and find someone to come finish our fireplace.read more

Marion Berry

18:50 01 Jun 20

Great place to work and great people to work with

Beth Lewis

22:33 27 Jan 20

I hired Chimney Pro to inspect/clean 4 of my fireplaces. Dustin was very professional and explained my options after inspecting each one and told me honestly if it needed cleaning or not. He went above and beyond to make sure my new gas logs were set correctly. The cleaning process was very easy and did not make a mess in my white living room, thankfully!read more

Meg Richardson

22:53 03 Dec 19

We were seriously blown away by the level of kindness and customer service we experienced today at Chimney Pro! Our vent free insert was not functioning properly so we went in to see what our options were. They did not try to up sell us or sell us something we do not need. The team joined in to try and solve our problem and to enthusiastically show us what options we could consider. In the description on the company's website we read, "Chimney Pro is based on principles of honesty, integrity, and dependability." I will attest to the truthfulness of this statement; we are happy to have found chimney professionals we can trust for all of our chimney and wood burning stove needs both now and in the future! We have fire again!read more

Roger Crawford

00:34 29 Oct 19

Amber and the team at Chimney Pro did a great job for us. For several years we had wanted to install a gas fireplace insert in our home. They visited our home and provided us several options to consider. The team worked with us before, during and after the sale to provide the perfect system for our home. We are very pleased with the way it looks and feel confident it will meet our expectations going forward. However, we were most impressed with the Chimney Pro team and how they are focused on customer service! My wife and I would highly recommend Chimney Pro!read more

Josh Rowland

18:50 02 Oct 19

The staff there is very well versed in everything fireplace. Will definitely be taking my business there.

Steven William Leak

07:33 01 Jan 19

Anything you need relating to chumneys

Brenda Freeman

23:21 07 Dec 18

Couldn't ask for a more professional company with exceptional service and I would definitely recommend them for any of the services they provide

Adrian Casey

17:42 12 Nov 18

Great place with friendly staff

Rachel Wiggins

19:03 02 May 18

We used Chimney Pro for an issue with our fireplace. Very professional, on time, informative, and easy to work with! Mark Garner was very thorough and helpful!read more

Vikki Abercrombie

15:54 09 Mar 18

The nicest, most helpful professional staff ever! They came to my home, gave me a quote, started on time and finished, cleaned up and made sure that I was satisfied with their work before they left. I would highly recommend themread more

Sharen Ridgeway

00:48 18 Jan 18

Had gas logs installed by Chimney Pro and they done an outstanding job. Very professional from start to finish. I highly recommend them.

Mark Garner

17:06 15 Jan 18

Great place to work. Dustin and Amber are the best bosses ever!

Chad Lincoln

00:18 07 Dec 17

It was a pleasure dealing with the folks at Chimney Pro. They did an excellent job of explaining everything and took care of us with great professionalism.read more

William Timmins

23:18 14 Nov 17

Chimney Pro installled a double sided direct vent fireplace in my home, they were very professional and accommodating, Dustin and Dewayne were great to work with.read more

DiCarlo Edward

15:22 13 Oct 17

Great group of people, the staff in the office are very nice and understanding. My Technician was Scott and he is very professional and did a great job evaluating my problems. I was offered a selection of options and did not feel any pressure in buying. Highly recommend this company!read more

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